FAQ
Wondering where to submit your documents, how long it takes to remove adverse flags, or if we sell cars? Get quick answers to common questions about our services.
Questions we get asked the most
You can submit your documents through WhatsApp on 087 813 6301 or send them through an
email: helpdesk@mdalisu.co.za
On WhatsApp, choose option 3 to submit forms, and when using an email, it is vital to include your details in the subject line.
An adverse account needs to be settled and a paid-up letter obtained from the creditor in order to remove the flag.
It normally takes 30 working days to clear the flag from Credit Bureaus once all required documents have been submitted.
No. Mdalisu assists with payment arrangements to creditors and the updating of accounts that are not reflected accurately by South African credit bureaus.
We also assist with updating accounts that have already been prescribed by creditors.
Mdalisu does not sell cars.
We assist with ways of improving your credit profile in order to qualify for a vehicle at the car dealerships.
Funeral Cover Frequently Asked Questions
Mdalisu’s Funeral Cover is a policy designed to provide financial support to help bury loved
ones with dignity, in the event of the policyholder’s or an insured family member’s death. It
helps ease the financial burden on your loved ones during a difficult time.
Our funeral plans cover:
- The main member (policyholder)
- Spouse
- Children
- Extended family members (e.g. parents, siblings, or in-laws), depending on your selected plan.
- Corporate organisations, Church and companies
- Main member & spouse: 18 to 74 years
- Children: Birth to 21 years (up to 25 if a full-time student)
- Extended family members: Birth to 75 years
Premiums vary depending on:
- Your selected cover amount
- Number of covered individuals
- Type of plan
We offer affordable monthly premiums tailored to fit your needs and budget.
You can choose cover amounts ranging from R5,000 to R50,000 per individual. Your
chosen benefit amount will determine your monthly premium.
Yes.
- Natural death: 6 months
- Suicide: 12 months
- Accidental death: 1 month (provided the first premium and admin fee have been
paid)
To submit a claim, you need to submit the following:
- Completed claim form
- Death certificate
- ID copies of the deceased and claimant
- Proof of relationship (if not the main member)
- Notice of death form
- Medical or police report (if applicable)
Claims may be submitted in person at our branches or via email. Processing typically takes
6–48 hours after receiving all required documents.
If you miss a premium, a grace period may apply for 2 months only. If payment isn’t
received within the third month, the policy may lapse and your cover could be cancelled.
Please contact us immediately if you are experiencing payment difficulties.
Yes, you can add or remove dependents at any time. Changes must be submitted in
writing, and additional premiums may apply when adding members.
Yes, you can request to increase or decrease your cover. Keep in mind:
- Changes may affect your premium
- New waiting periods may apply for increased cover
We offer several convenient payment options:
- Debit order
- Transfer to bank account
- EFT (Electronic Funds Transfer)
- Mobile money platforms (where available)
Yes, policies can be cancelled at any time by submitting a written request. Please note:
- Premiums already paid are non-refundable
- Cover ends within the latest payment cycle
You can reach us through the following channels:
- Phone: 087 813 6301
- Email: helpdesk@mdalisu.co.za
- Visit: Any of our branches